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annotate Sphinx/source/users/support.rst @ 388:a3288fe6f84e
proprietary-support
| author | Sebastien Jodogne <s.jodogne@gmail.com> |
|---|---|
| date | Mon, 20 Apr 2020 07:41:44 +0200 |
| parents | d217af5e6cb3 |
| children | deee9da91633 |
| rev | line source |
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| 271 | 1 .. _support: |
| 2 | |
| 3 Asking for support | |
| 4 ================== | |
| 5 | |
| 6 .. _support-resources: | |
| 7 | |
| 8 Analyzing your problem | |
| 9 ---------------------- | |
| 10 | |
| 11 When you face a problem, you should first check out the following | |
| 12 resources: | |
| 13 | |
| 277 | 14 1. Make sure to :ref:`check all the content of the Orthanc Book |
| 15 <orthanc-book>`, and notably to :ref:`understand the basics of | |
| 16 DICOM <dicom-guide>`. | |
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17 2. Carefully read your :ref:`log files in verbose mode <log>`. |
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18 3. In the case of DICOM networking problems, carefully read the log |
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19 files from your remote modality. If you are :ref:`using Orthanc |
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20 against a proprietary system <proprietary>`, contact the support |
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21 team from the vendor of this system: You pay them to solve your |
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22 setup issues. |
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23 4. Follow the :ref:`general troubleshooting guide <troubleshooting>`. |
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24 5. If the problem is related to the DICOM network protocol, follow |
| 271 | 25 the :ref:`DICOM troubleshooting guide <dicom>`. |
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26 6. Have a look at **all** the :ref:`frequently asked questions (FAQs) |
| 271 | 27 <faq>` that are already available in the Orthanc Book. |
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28 7. Make a search for similar problem previously discussed in the |
| 271 | 29 `Orthanc Users discussion forum |
| 30 <https://groups.google.com/forum/#!forum/orthanc-users>`__. | |
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31 8. Check out the ``Pending changes in the mainline`` section of the |
| 271 | 32 `NEWS file |
| 360 | 33 <https://hg.orthanc-server.com/orthanc/file/default/NEWS>`__, as |
| 271 | 34 your issue might already be solved in the mainline of Orthanc (i.e. |
| 35 in the cutting-edge version of Orthanc since the last stable | |
| 36 official release). | |
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37 9. Carefully read the `TODO file |
| 360 | 38 <https://hg.orthanc-server.com/orthanc/file/default/TODO>`__ that |
| 271 | 39 contains our roadmap, as you might be requesting a feature that is |
| 40 currently pending in our backlog (i.e. not implemented yet). | |
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41 10. Have a look for the issue in the `official bug tracker |
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42 <https://bitbucket.org/sjodogne/orthanc/issues?status=new&status=open>`__ |
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43 (click on the ``All`` button, as your issue might already been |
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44 solved). |
| 271 | 45 |
| 46 | |
| 47 Importantly, for all the features that are pending in the ``TODO`` | |
| 48 file, if you are a company, please consider `buying professional | |
| 49 services <https://www.orthanc-server.com/orthanc-pro.php>`__ in order | |
| 50 to get the feature implemented faster. | |
| 51 | |
| 52 | |
| 53 .. _support-mwe: | |
| 54 | |
| 55 Discussing a minimal working example | |
| 56 ------------------------------------ | |
| 57 | |
| 58 If none of these resources help, you can consider sending a message to | |
| 59 the `Orthanc Users discussion forum | |
| 60 <https://groups.google.com/forum/#!forum/orthanc-users>`__. In such a | |
| 61 situation, you **must** provide a `minimal working example | |
| 62 <https://en.wikipedia.org/wiki/Minimal_working_example>`__, which means that | |
| 63 you must provide all the following information: | |
| 64 | |
| 65 * Context and full textual description of your issue. When talking | |
| 66 about DICOM networking issues, carefully describe the imaging | |
| 67 modalities into play (including their manufacturers) and your | |
| 68 network topology. | |
| 69 * Full :ref:`configuration files <configuration>`. | |
| 70 * Full logs as produced by Orthanc in :ref:`verbose mode <log>`. | |
| 71 * Sample DICOM files. | |
| 72 * A sequence of command lines that lead to your problem. These command | |
| 321 | 73 lines must only use commands that are available as free and |
| 74 open-source software, that are cross-platform (:ref:`proprietary | |
| 75 software does not help <proprietary>`), and that are preferably | |
| 76 calls the :ref:`REST API of Orthanc <rest>`. The most useful | |
| 77 commands are `cURL <https://en.wikipedia.org/wiki/CURL>`__, `DCMTK | |
| 271 | 78 <https://dicom.offis.de/dcmtk.php.en>`__, `dicom3tools |
| 79 <https://www.dclunie.com/dicom3tools.html>`__, `dcm4che command-line | |
| 80 tools <https://www.dcm4che.org/>`__, or Python scripts. | |
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81 * In the case of DICOM networking problems, the logs from the remote |
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82 modality. |
| 271 | 83 * If applicable, a screenshot is worth a thousands word. |
| 84 * If you report a crash, if applicable, a :ref:`core file <crash>`. | |
| 85 | |
| 86 All this information is mandatory, as it allows other members of the | |
| 87 Orthanc community to **reproduce your problem independently of your | |
| 88 setup**. If we can't reproduce your issue, we can't provide any | |
| 89 support! | |
| 90 | |
| 330 | 91 In addition, please note that the original author of Orthanc |
| 92 (Sébastien Jodogne), as a free software advocate, will only personally | |
| 93 deal with issues that are reproducible on recent GNU/Linux | |
| 94 distributions (typically, on Ubuntu 18.04 LTS or through Docker). | |
| 95 | |
| 271 | 96 |
| 97 .. _support-tracker: | |
| 98 | |
| 99 Using the bug tracker | |
| 100 --------------------- | |
| 101 | |
| 102 If you are **sure** that you are reporting a yet unknown bug, you can | |
| 103 consider directly introducing a `bug report on our issue tracker | |
| 104 <https://bitbucket.org/sjodogne/orthanc/issues/new>`__. Beware however | |
| 105 that your issue might be closed if too vague or if not reproducible. | |
| 106 As a consequence, it is advised to first use the discussion forum. |