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1 .. _troubleshooting:
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2
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3 Troubleshooting
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4 ===============
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5
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6 * Always make sure you use the `most recent version
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7 <http://www.orthanc-server.com/download.php>`_ of Orthanc.
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8 * **I cannot login to Orthanc Explorer**: For security reasons, access
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9 to Orthanc from remote hosts is disabled by default. Only the
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10 localhost is allowed to access Orthanc. You have to set the
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11 ``RemoteAccessAllowed`` option in the :ref:`configuration file
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12 <configuration>` to ``true``. It is then strongly advised to set
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13 ``AuthenticationEnabled`` to ``true`` and to add a user to the
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14 ``RegisteredUsers`` option, also in the configuration file.
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15 * **Orthanc Explorer is slow under Windows on the localhost**: You
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16 have to disable the IPv6 support. This is a Windows-specific problem
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17 that is discussed `here
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18 <http://superuser.com/questions/43823/google-chrome-is-slow-to-localhost>`__
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19 and `here
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20 <http://stackoverflow.com/questions/1726585/firefox-and-chrome-slow-on-localhost-known-fix-doesnt-work-on-windows-7>`__.
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21 * Under Windows, Orthanc creates the "OrthancStorage" folder, and
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22 crashes with the error "**SQLite: Unable to open the database**":
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23 Your directory name is either too long, or it contains special
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24 characters. Please try and run Orthanc in a folder with a simple
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25 name such as ``C:\Orthanc``.
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