# HG changeset patch # User Sebastien Jodogne # Date 1594117960 -7200 # Node ID a983d7c639dd0a96877f564e0948abcbb219f17b # Parent 235a5541e06ed677638fcc7db03c9a856ff4a3ea fix links diff -r 235a5541e06e -r a983d7c639dd Sphinx/source/users/support.rst --- a/Sphinx/source/users/support.rst Fri Jul 03 09:39:25 2020 +0200 +++ b/Sphinx/source/users/support.rst Tue Jul 07 12:32:40 2020 +0200 @@ -11,34 +11,36 @@ When you face a problem, you should first check out the following resources: -1. Make sure to :ref:`check all the content of the Orthanc Book +1. Make sure that you use the `latest version of Orthanc + `__. +2. Make sure to :ref:`check all the content of the Orthanc Book `, and notably to :ref:`understand the basics of DICOM `. -2. Carefully read your :ref:`log files in verbose mode `. -3. In the case of DICOM networking problems, carefully read the log +3. Carefully read your :ref:`log files in verbose mode `. +4. In the case of DICOM networking problems, carefully read the log files from your remote modality. If you are :ref:`using Orthanc against a proprietary system `, contact the support team from the vendor of this system: You pay them to solve your setup issues. -4. Follow the :ref:`general troubleshooting guide `. -5. If the problem is related to the DICOM network protocol, follow +5. Follow the :ref:`general troubleshooting guide `. +6. If the problem is related to the DICOM network protocol, follow the :ref:`DICOM troubleshooting guide `. -6. Have a look at **all** the :ref:`frequently asked questions (FAQs) +7. Have a look at **all** the :ref:`frequently asked questions (FAQs) ` that are already available in the Orthanc Book. -7. Make a search for similar problem previously discussed in the +8. Make a search for similar problem previously discussed in the `Orthanc Users discussion forum `__. -8. Check out the ``Pending changes in the mainline`` section of the +9. Check out the ``Pending changes in the mainline`` section of the `NEWS file `__, as your issue might already be solved in the mainline of Orthanc (i.e. in the cutting-edge version of Orthanc since the last stable official release). -9. Carefully read the `TODO file - `__ that - contains our roadmap, as you might be requesting a feature that is - currently pending in our backlog (i.e. not implemented yet). -10. Look for similar issue in the `official bug tracker +10. Carefully read the `TODO file + `__ that + contains our roadmap, as you might be requesting a feature that is + currently pending in our backlog (i.e. not implemented yet). +11. Look for similar issue in the `official bug tracker `__ (make sure to select ``All`` in the ``Status`` field, as your issue might already have been solved). @@ -46,8 +48,8 @@ Importantly, for all the features that are pending in the ``TODO`` file, if you are a company, please consider `buying professional -services `__ in order -to get the feature implemented faster. +services `__ in order to get +the feature implemented faster. .. _support-mwe: