# HG changeset patch
# User Sebastien Jodogne <s.jodogne@gmail.com>
# Date 1671520337 -3600
# Node ID 7f30e05a3319d74a9b717e0745243ef109aab420
# Parent  47a5b0777387c189aaffd934d7f642ddf53a9e6f
note about Windows service

diff -r 47a5b0777387 -r 7f30e05a3319 Sphinx/source/faq/troubleshooting.rst
--- a/Sphinx/source/faq/troubleshooting.rst	Wed Dec 14 07:38:52 2022 +0100
+++ b/Sphinx/source/faq/troubleshooting.rst	Tue Dec 20 08:12:17 2022 +0100
@@ -196,3 +196,12 @@
 
 * Avoid installing Orthanc, its database or its storage area in
   folders whose names contain **spaces or special characters**.
+
+* If you run Orthanc as a Windows service, with the Python plugin
+  enabled, you might have to change your ``PATH`` environment variable
+  for Orthanc to find the Python DLL. The easiest approach to this end
+  consists in configuring the Windows service to **run as user**
+  (instead of the default ``SYSTEM`` account), `as explained in this
+  thread
+  <https://groups.google.com/g/orthanc-users/c/axrJfgA-Enk/m/Zeg3iUPOAwAJ>`__
+  on the Orthanc Users forum.