Mercurial > hg > orthanc-book
diff Sphinx/source/faq/troubleshooting.rst @ 0:901e8961f46e
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author | Sebastien Jodogne <s.jodogne@gmail.com> |
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date | Fri, 22 Apr 2016 12:57:38 +0200 |
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children | 32c903a2ad04 |
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--- /dev/null Thu Jan 01 00:00:00 1970 +0000 +++ b/Sphinx/source/faq/troubleshooting.rst Fri Apr 22 12:57:38 2016 +0200 @@ -0,0 +1,22 @@ +.. _troubleshooting: + +Troubleshooting +=============== + +* Always make sure you use the `most recent version + <http://www.orthanc-server.com/download.php>`_ of Orthanc. +* **I cannot login to Orthanc Explorer**: For security reasons, access + to Orthanc from remote hosts is disabled by default. Only the + localhost is allowed to access Orthanc. You have to set the + ``RemoteAccessAllowed`` option in the :ref:`configuration file + <configuration>` to ``true``. It is then strongly advised to set + ``AuthenticationEnabled`` to ``true`` and to add a user to the + ``RegisteredUsers`` option, also in the configuration file. +* **Orthanc Explorer is slow under Windows on the localhost**: You + have to disable the IPv6 support. This is a Windows-specific problem + that is discussed here and here. +* Under Windows, Orthanc creates the "OrthancStorage" folder, and + crashes with the error "**SQLite: Unable to open the database**": + Your directory name is either too long, or it contains special + characters. Please try and run Orthanc in a folder with a simple + name such as ``C:\Orthanc``.