diff Sphinx/source/faq/troubleshooting.rst @ 0:901e8961f46e

initial commit
author Sebastien Jodogne <s.jodogne@gmail.com>
date Fri, 22 Apr 2016 12:57:38 +0200
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+.. _troubleshooting:
+
+Troubleshooting
+===============
+
+* Always make sure you use the `most recent version
+  <http://www.orthanc-server.com/download.php>`_ of Orthanc.
+* **I cannot login to Orthanc Explorer**: For security reasons, access
+  to Orthanc from remote hosts is disabled by default. Only the
+  localhost is allowed to access Orthanc. You have to set the
+  ``RemoteAccessAllowed`` option in the :ref:`configuration file
+  <configuration>` to ``true``. It is then strongly advised to set
+  ``AuthenticationEnabled`` to ``true`` and to add a user to the
+  ``RegisteredUsers`` option, also in the configuration file.
+* **Orthanc Explorer is slow under Windows on the localhost**: You
+  have to disable the IPv6 support. This is a Windows-specific problem
+  that is discussed here and here.
+* Under Windows, Orthanc creates the "OrthancStorage" folder, and
+  crashes with the error "**SQLite: Unable to open the database**":
+  Your directory name is either too long, or it contains special
+  characters. Please try and run Orthanc in a folder with a simple
+  name such as ``C:\Orthanc``.