Mercurial > hg > orthanc-book
comparison Sphinx/source/users/support.rst @ 454:a983d7c639dd
fix links
author | Sebastien Jodogne <s.jodogne@gmail.com> |
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date | Tue, 07 Jul 2020 12:32:40 +0200 |
parents | 74fc0203d882 |
children | eb60d014765b |
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450:235a5541e06e | 454:a983d7c639dd |
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9 ---------------------- | 9 ---------------------- |
10 | 10 |
11 When you face a problem, you should first check out the following | 11 When you face a problem, you should first check out the following |
12 resources: | 12 resources: |
13 | 13 |
14 1. Make sure to :ref:`check all the content of the Orthanc Book | 14 1. Make sure that you use the `latest version of Orthanc |
15 <http://www.orthanc-server.com/download.php>`__. | |
16 2. Make sure to :ref:`check all the content of the Orthanc Book | |
15 <orthanc-book>`, and notably to :ref:`understand the basics of | 17 <orthanc-book>`, and notably to :ref:`understand the basics of |
16 DICOM <dicom-guide>`. | 18 DICOM <dicom-guide>`. |
17 2. Carefully read your :ref:`log files in verbose mode <log>`. | 19 3. Carefully read your :ref:`log files in verbose mode <log>`. |
18 3. In the case of DICOM networking problems, carefully read the log | 20 4. In the case of DICOM networking problems, carefully read the log |
19 files from your remote modality. If you are :ref:`using Orthanc | 21 files from your remote modality. If you are :ref:`using Orthanc |
20 against a proprietary system <proprietary>`, contact the support | 22 against a proprietary system <proprietary>`, contact the support |
21 team from the vendor of this system: You pay them to solve your | 23 team from the vendor of this system: You pay them to solve your |
22 setup issues. | 24 setup issues. |
23 4. Follow the :ref:`general troubleshooting guide <troubleshooting>`. | 25 5. Follow the :ref:`general troubleshooting guide <troubleshooting>`. |
24 5. If the problem is related to the DICOM network protocol, follow | 26 6. If the problem is related to the DICOM network protocol, follow |
25 the :ref:`DICOM troubleshooting guide <dicom>`. | 27 the :ref:`DICOM troubleshooting guide <dicom>`. |
26 6. Have a look at **all** the :ref:`frequently asked questions (FAQs) | 28 7. Have a look at **all** the :ref:`frequently asked questions (FAQs) |
27 <faq>` that are already available in the Orthanc Book. | 29 <faq>` that are already available in the Orthanc Book. |
28 7. Make a search for similar problem previously discussed in the | 30 8. Make a search for similar problem previously discussed in the |
29 `Orthanc Users discussion forum | 31 `Orthanc Users discussion forum |
30 <https://groups.google.com/forum/#!forum/orthanc-users>`__. | 32 <https://groups.google.com/forum/#!forum/orthanc-users>`__. |
31 8. Check out the ``Pending changes in the mainline`` section of the | 33 9. Check out the ``Pending changes in the mainline`` section of the |
32 `NEWS file | 34 `NEWS file |
33 <https://hg.orthanc-server.com/orthanc/file/default/NEWS>`__, as | 35 <https://hg.orthanc-server.com/orthanc/file/default/NEWS>`__, as |
34 your issue might already be solved in the mainline of Orthanc (i.e. | 36 your issue might already be solved in the mainline of Orthanc (i.e. |
35 in the cutting-edge version of Orthanc since the last stable | 37 in the cutting-edge version of Orthanc since the last stable |
36 official release). | 38 official release). |
37 9. Carefully read the `TODO file | 39 10. Carefully read the `TODO file |
38 <https://hg.orthanc-server.com/orthanc/file/default/TODO>`__ that | 40 <https://hg.orthanc-server.com/orthanc/file/default/TODO>`__ that |
39 contains our roadmap, as you might be requesting a feature that is | 41 contains our roadmap, as you might be requesting a feature that is |
40 currently pending in our backlog (i.e. not implemented yet). | 42 currently pending in our backlog (i.e. not implemented yet). |
41 10. Look for similar issue in the `official bug tracker | 43 11. Look for similar issue in the `official bug tracker |
42 <https://bugs.orthanc-server.com/query.cgi>`__ (make sure to | 44 <https://bugs.orthanc-server.com/query.cgi>`__ (make sure to |
43 select ``All`` in the ``Status`` field, as your issue might | 45 select ``All`` in the ``Status`` field, as your issue might |
44 already have been solved). | 46 already have been solved). |
45 | 47 |
46 | 48 |
47 Importantly, for all the features that are pending in the ``TODO`` | 49 Importantly, for all the features that are pending in the ``TODO`` |
48 file, if you are a company, please consider `buying professional | 50 file, if you are a company, please consider `buying professional |
49 services <https://www.orthanc-server.com/orthanc-pro.php>`__ in order | 51 services <https://www.osimis.io/en/services.html>`__ in order to get |
50 to get the feature implemented faster. | 52 the feature implemented faster. |
51 | 53 |
52 | 54 |
53 .. _support-mwe: | 55 .. _support-mwe: |
54 | 56 |
55 Discussing a minimal working example | 57 Discussing a minimal working example |