Mercurial > hg > orthanc-book
comparison Sphinx/source/faq/troubleshooting.rst @ 0:901e8961f46e
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| author | Sebastien Jodogne <s.jodogne@gmail.com> |
|---|---|
| date | Fri, 22 Apr 2016 12:57:38 +0200 |
| parents | |
| children | 32c903a2ad04 |
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| 1 .. _troubleshooting: | |
| 2 | |
| 3 Troubleshooting | |
| 4 =============== | |
| 5 | |
| 6 * Always make sure you use the `most recent version | |
| 7 <http://www.orthanc-server.com/download.php>`_ of Orthanc. | |
| 8 * **I cannot login to Orthanc Explorer**: For security reasons, access | |
| 9 to Orthanc from remote hosts is disabled by default. Only the | |
| 10 localhost is allowed to access Orthanc. You have to set the | |
| 11 ``RemoteAccessAllowed`` option in the :ref:`configuration file | |
| 12 <configuration>` to ``true``. It is then strongly advised to set | |
| 13 ``AuthenticationEnabled`` to ``true`` and to add a user to the | |
| 14 ``RegisteredUsers`` option, also in the configuration file. | |
| 15 * **Orthanc Explorer is slow under Windows on the localhost**: You | |
| 16 have to disable the IPv6 support. This is a Windows-specific problem | |
| 17 that is discussed here and here. | |
| 18 * Under Windows, Orthanc creates the "OrthancStorage" folder, and | |
| 19 crashes with the error "**SQLite: Unable to open the database**": | |
| 20 Your directory name is either too long, or it contains special | |
| 21 characters. Please try and run Orthanc in a folder with a simple | |
| 22 name such as ``C:\Orthanc``. |