Mercurial > hg > orthanc-book
comparison Sphinx/source/users/support.rst @ 276:3977ccfc318e
read log before asking support
author | Sebastien Jodogne <s.jodogne@gmail.com> |
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date | Tue, 03 Sep 2019 17:05:13 +0200 |
parents | 1173e40cbf35 |
children | 3d718457cfb6 |
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275:2946fcd2e7fa | 276:3977ccfc318e |
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10 | 10 |
11 When you face a problem, you should first check out the following | 11 When you face a problem, you should first check out the following |
12 resources: | 12 resources: |
13 | 13 |
14 1. Make sure to :ref:`understand the basics of DICOM <dicom-guide>`. | 14 1. Make sure to :ref:`understand the basics of DICOM <dicom-guide>`. |
15 2. Follow the :ref:`general troubleshooting guide <troubleshooting>`. | 15 2. Carefully read your :ref:`log files in verbose mode <log>`. |
16 3. If the problem is related to the DICOM network protocol, follow | 16 3. Follow the :ref:`general troubleshooting guide <troubleshooting>`. |
17 4. If the problem is related to the DICOM network protocol, follow | |
17 the :ref:`DICOM troubleshooting guide <dicom>`. | 18 the :ref:`DICOM troubleshooting guide <dicom>`. |
18 4. Have a look at **all** the :ref:`frequently asked questions (FAQs) | 19 5. Have a look at **all** the :ref:`frequently asked questions (FAQs) |
19 <faq>` that are already available in the Orthanc Book. | 20 <faq>` that are already available in the Orthanc Book. |
20 5. Make a search for similar problem previously discussed in the | 21 6. Make a search for similar problem previously discussed in the |
21 `Orthanc Users discussion forum | 22 `Orthanc Users discussion forum |
22 <https://groups.google.com/forum/#!forum/orthanc-users>`__. | 23 <https://groups.google.com/forum/#!forum/orthanc-users>`__. |
23 6. Check out the ``Pending changes in the mainline`` section of the | 24 7. Check out the ``Pending changes in the mainline`` section of the |
24 `NEWS file | 25 `NEWS file |
25 <https://bitbucket.org/sjodogne/orthanc/src/default/NEWS>`__, as | 26 <https://bitbucket.org/sjodogne/orthanc/src/default/NEWS>`__, as |
26 your issue might already be solved in the mainline of Orthanc (i.e. | 27 your issue might already be solved in the mainline of Orthanc (i.e. |
27 in the cutting-edge version of Orthanc since the last stable | 28 in the cutting-edge version of Orthanc since the last stable |
28 official release). | 29 official release). |
29 7. Carefully read the `TODO file | 30 8. Carefully read the `TODO file |
30 <https://bitbucket.org/sjodogne/orthanc/src/default/TODO>`__ that | 31 <https://bitbucket.org/sjodogne/orthanc/src/default/TODO>`__ that |
31 contains our roadmap, as you might be requesting a feature that is | 32 contains our roadmap, as you might be requesting a feature that is |
32 currently pending in our backlog (i.e. not implemented yet). | 33 currently pending in our backlog (i.e. not implemented yet). |
33 8. Have a look for the issue in the `official bug tracker | 34 9. Have a look for the issue in the `official bug tracker |
34 <https://bitbucket.org/sjodogne/orthanc/issues?status=new&status=open>`__ | 35 <https://bitbucket.org/sjodogne/orthanc/issues?status=new&status=open>`__ |
35 (click on the ``All`` button, as your issue might already been solved). | 36 (click on the ``All`` button, as your issue might already been solved). |
36 | 37 |
37 | 38 |
38 Importantly, for all the features that are pending in the ``TODO`` | 39 Importantly, for all the features that are pending in the ``TODO`` |